FREE SHIPPING!

Kitchen Island Co. offers free ground shipping to any state within the contiguous US! This saves you money and means you don’t have to worry about additional costs being added on at checkout. The price you see listed for the product is the total price. For our heavier and larger items, normal freight costs can reach hundreds of dollars. We are proud to be be able to save you that expense when you order from us.*

For shipments to Alaska or Hawaii, estimated shipping charges will be added on at checkout. If the actual ship cost for Alaska or Hawaii shipments varies from the estimated ship cost added on at checkout, we will notify you to obtain your approval for the correct ship charges before shipping your order.

FREIGHT SHIPMENTS

Some heavier or larger items can only be shipped ground freight. Freight shipments will be delivered by a common carrier, a truck freight company, and typically take 7-14 days to arrive at your curbside. Freight shipments cannot be expedited. When your item is ready for delivery, the freight company will notify you by phone to arrange a delivery date and time. Typically, the freight company will give you a four-hour window of time for delivery, and someone must be home (or at your delivery destination) during this window in order for the item to be delivered. During delivery, the freight company is not responsible for carrying the item off the truck and into the building, so the driver may or may not assist you with moving your package(s) indoors. For heavier and larger items, we recommend that you have someone available to assist you. The freight company may offer additional service options, such as liftgate (getting the item off the truck and onto the curb), inside delivery and assembly, for an additional service fee. You can arrange for these services directly with the freight company when delivery arrangements are made. You will be responsible for paying the freight company directly for those services.

PLEASE NOTE: For all freight shipments, you MUST immediately inspect the item for potential damage at the time of delivery. While it is normal for cartons to show some wear, if it is clear that damage to the item has occurred, please write “PRODUCT DAMAGED” on the sheet that the freight company asks you to sign, do not accept the delivery and contact us immediately at 1-866-364-0993.

DELIVERY TIME

Once your item leaves the warehouse, if it ships by UPS, it should arrive in 7 business days or less. If your items ships by freight carrier, it should take 7-14 days to arrive at your curbside once it leaves the warehouse. The amount of time it takes for an item to leave our warehouse -- the processing time -- varies by item. It can be as short as 2 business days or as long as 30 business days for made-to-order items. To find specific processing times for your item, please see the individual product details.

*Please note: Though never the case for regular UPS/Fedex shipped items, on rare occasions with large freight-delivered items, there may be an additional charge if and only if a special interline carrier is needed to access a remote location. These occasions are extremely rare, but if this happens, we will notify you and get your approval for the extra charge before shipping your order.